Frequently Asked Questions

Find answers to everything you wonder about Silayolu.

General

What is Silayolu?

Silayolu is a travel platform designed for travelers from Europe to Turkey. It offers real-time location sharing, fuel prices, border gate status, and many more features.

Is Silayolu free?

Yes, the basic features of Silayolu are completely free. Premium features may be added in the future, but current features will remain free.

Which countries can I use it in?

Silayolu is optimized for travel between Europe and Turkey. It can be used on routes through Belgium, Netherlands, Germany, Austria, Hungary, Serbia, Bulgaria, and Turkey.

Location Sharing

How does location sharing work?

When you create a trip, your location is tracked in real time. People you invite can see your location on the map. You can stop location sharing at any time.

Who can see my location?

Only people you invite and who join the trip can see your location. Your location information is never shared with third parties.

Does location sharing drain my battery?

Yes, location sharing increases battery consumption as it uses GPS. However, the app uses smart location updates to optimize battery usage.

Fuel Prices

How often are fuel prices updated?

Fuel prices are updated daily. More frequent updates may be available for some stations.

Are the prices real-time?

Prices are kept as up-to-date as possible, but they are not real-time. We recommend checking the station's own prices before setting out.

Border Gates

Where does the border gate information come from?

Border gate status is compiled from user feedback and official sources. Community members can share information about border crossings.

How accurate are the waiting times?

Waiting times are based on information shared by users. Times may vary during peak periods, so we always recommend allowing extra time.

Security and Privacy

Is my data secure?

Yes, all data is protected with end-to-end encryption. We comply with KVKK and GDPR. Your data is never sold or shared with third parties.

How do I delete my account?

You can permanently delete your account and all your data using the "Delete Account" option in your profile settings.

Is my location history stored?

Your location history is only stored during your active trips. Once a trip is completed, location data is automatically deleted within 30 days.

Technical

Which devices do you support?

Silayolu works on web browsers, iOS, and Android devices. Our mobile apps will be available on the App Store and Google Play soon.

Can I use it without an internet connection?

Some features work offline, but location sharing and real-time updates require an internet connection.

Why am I not receiving notifications?

Make sure notifications are enabled. Grant notification permission to Silayolu from your device settings. Also check the notification settings within the app.

Didn't find your answer?

You can contact us with your questions. We will get back to you as soon as possible.

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